Privacy Policy

1. Introduction

UIP Real Estate ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://uip.co.ke or use our real estate services. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Personal Identification: Full name, email address, phone number, and physical address when you fill in contact forms, booking forms, or subscribe to our newsletter.
• Property Inquiry Data: Property preferences, budget range, preferred locations, and any details you share during property inquiries or bookings.
• Technical Data: IP address, browser type and version, operating system, referring URL, pages visited, time spent on pages, and other diagnostic data collected automatically.
• Cookies & Tracking: We use cookies and similar technologies to enhance your browsing experience. See Section 6 for details.
• Communication Records: Records of correspondence when you contact us via email, phone, or our website forms.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your property inquiries and provide real estate services
• To process property bookings and site visit appointments
• To send you newsletters, property alerts, and promotional materials (with your consent)
• To improve our website, services, and user experience
• To comply with legal obligations under Kenyan law
• To prevent fraud, resolve disputes, and enforce our terms of service

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service Providers: Trusted partners who help us operate our website, conduct business, or serve you (e.g., email hosting, analytics providers), bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental regulation under the laws of the Republic of Kenya.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted connections (SSL/TLS), secure password hashing, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies Policy

Our website uses cookies to:

• Essential Cookies: Required for the website to function properly (session management, authentication).
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics).
• Preference Cookies: Remember your settings and preferences (e.g., theme selection).

You can control cookies through your browser settings. Disabling certain cookies may affect your experience on our website.

7. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Object to the processing of your personal data
• Unsubscribe from our newsletter using the unsubscribe link in any email

To exercise any of these rights, contact us using the details in Section 10.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Property inquiry data is retained for up to 3 years after your last interaction with us.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment gateways, UIP Sacco portal). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information.